CDS Account Status Pending: How Long to Approve & What to Do?

You have submitted your CDS registration form, but still have not received any feedback. "How much longer?", "Why is it still pending?", "How do I check the status?" — these are among the most frequently asked questions by new clients.

This article explains every stage of the Mplus CDS account approval process, how long each stage takes, and what you need to do if the process takes too long or your application is rejected.

CDS Account Approval Process: Stage by Stage

When you submit a CDS registration form online through Mplus, your application goes through several stages before the account is fully activated.

Stage 1: Form Submitted

You have filled in and submitted the online registration form. At this stage:

• All information and documents (IC, selfie) have been received by the Mplus system
• You may receive an automatic confirmation email that your application has been received
• Time: Immediate after you click submit

Stage 2: Document Review (Under Review)

The Mplus team will review each submitted document. They check:

• IC photo is clear and readable — name, IC number, and address
• Selfie matches IC photo — identity verification
• Tax Identification Number (TIN) is valid and matching
• Form information is complete and consistent

Time: Usually 1-2 business days

Stage 3: Approval or Rejection

If approved:

• Your CDS account will be registered with Bursa Malaysia
• CDS account number (format example: 012-001-XXXXXXXXX) will be generated
• Your client code (format example: ABC123J) will be assigned
• Time: Usually 1 business day after documents are verified

If rejected:

• You will receive an email stating the rejection reason
• You need to fix the problematic documents and resubmit
• The review process restarts from Stage 2

Stage 4: Account Activation

After approval:

• You will receive an activation email containing your user ID and login instructions
• You need to set your password and Trading PIN (6 digits)
• After first login, your account is active and ready to use
• Time: Depends on you — can be completed in 5-10 minutes

How Long Does the Entire Process Take?

Stage	Typical Time	Maximum Time
Submit form	Immediate	Immediate
Document review	1-2 business days	3-5 business days
Approval & CDS registration	1 business day	2-3 business days
Activation email sent	Same day	1 business day
TOTAL	2-3 business days	5-7 business days

Important notes:

• Only business days count (Monday - Friday). Weekends and public holidays are excluded
• If you submit on Friday afternoon, review only begins on Monday
• Peak periods (e.g. after major seminars) may take longer due to high volume of applications

How to Check Your Application Status

Method 1: Check Your Email

1. Open the email inbox you used during registration
2. Search for emails from Mplus or Malacca Securities
3. Also check your Spam or Junk folder — emails sometimes end up there
4. Status emails typically contain one of:
   • "Application Received" — form received, under review
   • "Documents Required" — documents need to be corrected and resubmitted
   • "Account Approved" — account approved, please activate
   • "Application Rejected" — application rejected with stated reason

Method 2: Contact Mahersaham Support Team

1. Open Telegram and search for @mahersahamplatform
2. Provide the following information:
   • Full name (as on IC)
   • IC number
   • Date you submitted the registration form
3. Our team will check the status and inform you

Method 3: Contact Mplus Customer Service

1. Call 1300 22 1233 (office hours: Monday-Friday, 9am - 5pm)
2. Or email Mplus customer service directly
3. Have your full name and IC number ready for verification

Why Is My Status Still Pending? (Common Reasons)

If it has been more than 3 business days and the status is still pending, it is likely due to:

Reason 1: Documents Not Clear or Incomplete

This is the most common reason. Mplus may have already sent an email requesting you to resubmit certain documents, but you may have missed it.

What to do:

1. Check your email (including Spam/Junk) for any document requests
2. Ensure IC photos are clear and selfie is bright
3. Resubmit the requested documents as soon as possible

Reason 2: Invalid Tax Number (TIN)

If the TIN you entered does not match LHDN records, the process will stall.

What to do:

1. Login to mytax.hasil.gov.my and verify your TIN
2. Make sure the number entered matches exactly
3. If you do not have a TIN yet, register first and wait 3-5 business days

Reason 3: Inconsistent Information

Name on IC differs from information in the form, or address does not match.

What to do: Ensure the name on all documents is exactly the same. If there are spelling differences (e.g. "bin" vs "b."), use the exact name as it appears on your IC.

Reason 4: Application During Peak Period

After major Mahersaham events or promotions, many applications come in simultaneously, causing processing delays.

What to do: Be patient and wait up to 5-7 business days. If still no response after that, contact the support team.

Reason 5: Existing CDS Account

If you already have a CDS account with Mplus (either active or dormant), a new application may require additional review.

What to do: Inform the support team that you already have an existing account and wish to open a new one or reactivate the old one.

Application Rejected? Here Are Your Next Steps

Step 1: Read the Rejection Email Carefully

The email from Mplus will state the specific rejection reason. Common examples:

• "IC image is unclear" — blurry IC photo
• "Selfie does not match IC" — selfie mismatch
• "Invalid TIN" — invalid tax number

Step 2: Prepare Corrected Documents

Fix only the problematic documents. Refer to our document checklist article for complete guidance on taking proper photos.

Step 3: Resubmit

Fill in the registration form again with the corrected documents. Ensure all photos are clear before submitting.

Step 4: Wait for Re-review

The review process restarts. Usually takes an additional 1-3 business days.

Dormant CDS Account: How to Reactivate

If you have an existing CDS account that has not been used for a long time, it may become dormant (inactive). This means you cannot buy or sell shares until the account is reactivated.

How to Reactivate a Dormant Account

Method 1: Via Bursa Anywhere App

1. Download the Bursa Anywhere app from Google Play Store or App Store
2. Login with your IC number
3. Find the "Reactivate Account" or "Update Account" section
4. Follow the on-screen instructions to reactivate your CDS account
5. The process usually takes 1-3 business days

Method 2: Via Support Team

1. Contact @mahersahamplatform on Telegram
2. Provide the following:
   • Client code (if you still remember)
   • Front IC photo
3. Our team will prepare the reactivation form for you

Note: If your personal information has changed (address, phone number, bank account), you may need to fill in an information update form simultaneously with the reactivation.

Frequently Asked Questions (FAQ)

How long does the CDS account approval process take?

Usually 2-3 business days if all documents are complete and clear. If documents are rejected and need resubmission, the process can take up to 5-7 business days.

How do I check my CDS application status?

Check your email from Mplus (including Spam/Junk folder). Or contact the Mahersaham support team at @mahersahamplatform with your full name, IC number, and registration date.

I submitted 5 days ago but still have no response. What should I do?

Check your email for any additional document requests. If there is no email, contact the Mahersaham support team for a status check. There may be an issue with documents that has not been communicated.

Why was my application rejected?

Common reasons: blurry IC photo, unclear selfie, invalid TIN tax number, or name mismatch between documents. Check the rejection email for the specific reason.

Can I resubmit after rejection?

Yes. Fix the problematic documents and fill in the registration form again. There is no limit on how many times you can resubmit.

My CDS account has not been used for a long time. Can I use it again?

Yes. Dormant accounts can be reactivated through the Bursa Anywhere app or by contacting the Mahersaham support team. Reactivation takes 1-3 business days.

I submitted the form on Friday. When will my account be ready?

Review only occurs on business days (Monday-Friday). If submitted on Friday, review begins Monday. Estimated account ready: Wednesday or Thursday of the following week.

I did not receive the activation email. What should I do?

Check your Spam/Junk folder. If not there, contact the support team to request Mplus to resend the activation email. Ensure the registered email address is correct.

Conclusion

The CDS account approval process usually takes 2-3 business days if documents are complete and clear. The key to a fast process: ensure all documents are high quality before submitting. Check your email regularly for any feedback from Mplus, and do not hesitate to contact the support team if more than 5 business days have passed without any response.

If you have not started registering yet, prepare all documents first. Refer to our complete document checklist for what you need to prepare.

Register your CDS account here: mahersaham.com/akauncds

For status checks or enquiries, contact our support team on Telegram: @mahersahamplatform

Further Reading

• Documents & Requirements to Open a CDS Account — Complete Checklist
• How to Open a CDS Account with Mplus (2026) — Step by Step Guide
• CDS Account Linkage to M+ Global
• How to Open a Junior Trading Account for Your Child